FAQ
Where is Calligraire based?
Calligraire is based in Berlin, Germany. We collaborate with trusted global fulfillment partners, so your next favorite piece might be produced closer than you expect.
What are your sizes like?
Our garments are unisex and designed with a relaxed, streetwear-inspired fit. Each product page includes a detailed size chart to help guide your choice. If you are unsure, feel free to reach out to us at info@calligraire.com. We are happy to help.
How can I make a payment?
You can securely check out using major credit cards (Visa, Mastercard, etc.), PayPal, or instant bank transfer.
Didn’t find the answer you need?
We are always here to help. Reach out anytime using our contact form or email us at info@calligraire.com.
Which countries do you ship to?
We ship worldwide. Wherever you are, Calligraire is just a few clicks away.
Can I return my order?
We want you to love your order. Please check our size guide carefully before purchasing, or contact us for sizing advice. If the fit is not right, you are welcome to return your item.
Return instructions:
Thank you for supporting thoughtful, independent design.
Return instructions:
- Email us at info@calligraire.com with your order number and reason for return.
- Send the item back within 14 days of receiving it.
- Items must be unworn and in original condition, with all packaging and tags intact.
- We will process your refund within 14 business days using the original payment method once we receive the return.
- Return shipping is not covered by Calligraire and must be arranged at your own expense.
- We are not able to offer prepaid return labels at this time.
- For a different size or item, please place a new order.
Thank you for supporting thoughtful, independent design.
How long does it take to hear back from customer support?
We aim to respond to all messages within 24 hours on weekdays. For questions or support, email us at info@calligraire.com and we will be in touch shortly.